Smart Health Messaging revolutionizes the way doctors talk to and relate to patients before, during, and following office visits. Say good bye to patient complaints about long office waits, rushed appointments, and physicians that don't listen. Say hello to engaged patients, more productive visits, better outcomes and a superior patient experience.

Better VibesSM is our research solution which assesses and benchmarks the patient communication and relationship-building skills of individual physicians. Using actual recorded office visits, we measure how physicians and patients talk with one another and the "vibes" they project ....vibes that shape the patient's experience. Better Vibes goes far beyond patient satisfaction surveys to provide physicians with an objective, in-depth assessment of their communications skills, as well as evidence-based techniques for enhancing these vital skills. info@smarthealthmessaging
 
Better VisitsSM is our in-office patient-centered communication solution which helps prepare patients for their visit by means of high value "conversations" between the doctor and patient during wait time. Patients will love how Better Visits can turn a routine "trip to the doctor" into a productive, engaging, and yes even a delightful experience. Physicians will like how Better Visits can help them get more done during office visits often in less time... without significantly impacting their staffing or workflow. info@smarthealthmessaging

What Makes Smart Health Messaging Different?
The Science

Smart Health Messaging solutions are based upon 30 years of behavioral and communications research showing that high-quality, patient-centered communications is strongly associated with:

  • Patient engagement
  • Better quality
  • Better outcomes
  • Lower levels of utilization
  • Increased patient & provider satisfaction & loyalty
  • Decreased cost
  • Increase positive word of mouth
  • Much more
Our Focus Is On The Patient  

Smart Health Messaging solutions are patient-centered...not provider-centered like most communication interventions. They are designed by patients for patients with the goal of helping patients and physicians get the most out of the typical visit by :

  • Preparing patients for their visit
  • Teaching patients about their health conditions
  • Prompting relevant discussions with their doctor
  • Providing self-care training and support
  • More

Smart Health Messaging communications solutions are tailored to individual patients using available electronic data as well as patient entered data..

We Help You Do The Right Things

Smart Health Messaging solutions are based upon evidence and proven, patient-centered best-practices. When it comes to helping physicians and patients "do the right things," Smart Health Messaging focuses on the following areas:

  • Building a shared visit agenda
  • Recommended prevention and treatment reminders
  • Patient cues signaling teachable moments
  • Patient cues signaling caring gap/need for empathy
  • Clarification of patient understanding
  • Negotiation of patient requests
  • Much more

For More Information:

info@smarthealthmessaging.com

(408) 448-1537 PST

© 2011 Smart Health Messaging